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PRIVACY POLICY

robertmair.com (“rm.com”, “we” “our” “us”) is committed to providing clients and users of our website the best possible user experience and highest level of privacy of personal information.

rm.com is bound by the Privacy Act 1988 (Cth) (Privacy Act), which outlines a number of principles regarding the privacy of individuals, and this Privacy Policy outlines how we will handle such information in accordance with the Privacy Act. In the event of any inconsistency between the Privacy Act and this Privacy Policy, the Privacy Act shall take precedence.

Collection of de-identified information.

Many aspects of this website can be used without you submitting personal information. The website may, however, collect de-identified information to better assist us improve the user experience. This may include:

IP ADDRESSES

rm.com web servers may gather de-identified IP addresses to assist diagnosing technical problems or support issues, this information is de-identified with our services.

COOKIES

rm.com web servers may send cookies – a small text file – to your computer that identifies your browser and may assist us improve user experience by analysing how you use our web site.

THIRD PARTY WEBSITES

rm.com web servers may collect information in respect to links to/from other websites. This assists us to understand the effectiveness of our web campaigns and provide our web site users access to sites we may reference. rm.com is not responsible for the privacy policy of third party websites and hence we advise you to read their privacy policy.

Collection of your personal information.

rm.com will only collect your personal information to assist us to conduct our business. The type of information we collect and hold may include:

  • Your contact details, such as postal and street address, telephone and facsimile numbers, and electronic contact details such as email and social media;
  • Your billing information to allow you to complete purchase transactions or pay invoices via our web site (any credit card details provided as part of this process are deleted once the payment is completed);
  • For prospective employees, resume or curriculum vitae and cover letters submitted via our website; and
  • General communications, such as any feedback and comments you may provide via our website.

In addition to our website, we may also collect your personal information via telephone, facsimile, email, post, hand delivered to our office or from third parties, such as recruitment agencies, suppliers, other clients, business partners or contractors. This information, in addition to any collected via our web site, is also covered by this Privacy Policy.

How we hold your personal information.

Personal information collected and held by rm.com may be stored as physical records, electronically on our intranet, within our client relationship management software, on our internet servers, and possibly on third party servers (some of which may be located offshore).

How we protect your personal information.

To help protect all personal and de-identified information collected and held by us, we maintain strict physical, technical, internet and administrative safeguards which are tested and updated on an ongoing basis.

In addition, all rm.com employees are trained about the confidentiality and privacy of your information and are restricted from accessing this information unless they need it to deliver our services to you.

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

Why we collect, hold, use and disclose personal information.

Normally, rm.com will collect, hold, use and disclose personal information for the purposes of delivering or promoting our services to you or for you to provide services to us or on our behalf to our clients or other administrative or legal purposes. By providing us with your personal information, you consent to us using and disclosing your personal information for these purposes.

If you wish, you may contact us and opt out of receiving promotional material from us at any time.

Accessing and correcting your personal information.

You may request, and in most circumstances we must provide you access to any personal information we hold about you. If required by you, we will take reasonable steps to update or correct your personal information if required.

Use of non-confidential client information.

For the purposes of marketing our services to the general public, rm.com reserves the right to include references in respect to our commercial relationship with a client in our portfolio of marketing and promotional materials and instruments (such as our website). These references may include links to a client website, a screen shot of a client website or brand elements, and a narrative of a non-confidential manner in regards to the scope of works completed for the client. All references made by us about a client will follow the client brand guidelines.

Changes to this Privacy Policy.

This document reflects our Privacy Policy as at [02 Nov 2024]. rm.com reserves the right to make amendments to this Privacy Policy at any time, which will be indicated by the aforementioned date. If you have objections to the Privacy Policy, you can either contact us, or alternatively not access or use our website.

How to make a complaint.

If there is something you are not satisfied with, you may complain to us in writing or via our web form about how we have handled your personal information. We will respond to the complaint within 30 days.

If you are not satisfied with how we handled your complaint, you may contact the Office of the Australian Information Commissioner via www.oaic.gov.au.